TWUSA is willing to offer an important service for all undergraduate students. If you feel you need to approach the University to resolve a conflict, the TWUSA Ombudsman can assist you. The Ombudsman is a valuable resource to assist student in conflicts with the University. Students can contact me, Cheyanne Makelki, and I will provide information, resources, and support through the conflict resolution process. If you have a problem and are not sure where to turn, the Ombudsman can point you in the right direction.

The primary function of the Ombudsman is to assist in the facilitation of conflict resolution between students and Trinity Western University. Areas of involvement include, but are not limited to:

  • Accountability
  • Academics
  • Registrar’s Office
  • Financial Awards
  • Parking and Security

The Ombudsman is committed to assisting students by providing conflict resolution services. Some of the Ombudsman services include:

  • Facilitating conflict resolutions between students and the university
  • Preparing students for meeting with university representatives
  • Helping students with appeals
  • Advising students about their options and resources

Frequently Asked Questions

What is the Ombudsman?
The Ombudsman will serve several unique and distinct roles, including:

Serving as a valuable resource to students, providing relevant knowledge and expertise to assist them with conflicts with the university
Guiding students through various university processes, particularly appeal processes. In doing so, the Ombudsman will
advise students about their options, provide them with pertinent information, direct them to any relevant external resources, and otherwise providing confidential counsel, as needed;
Prepare students for meetings with University representatives by providing assistance through the various procedural stages, outlining expectations and requirements, and, when requested and appropriate, attending meetings in a supportive role.

The Ombudsman is not:
A lawyer for students. The role Ombudsman will never involve formal or informal legal representation and/or advice of any kind. In addition, the Ombudsman will never serve as a student representative in any form. When explicitly requested by a student, and when deemed appropriate, the Ombudsman may be involved in formal appeal processes but at no point may the Ombudsman formally represent the student. The Ombudsman does not advocate for students, nor is its mandate to defend the policies or authorities of the university. The Ombudsman works to promote understand and reconciliation between all parties for the benefit of the greater TWU community.

Who is the Ombudsman?
The role of the Ombudsman is fulfilled by me, Cheyanne Makelki.

Is this a confidential service?
Yes. In all activity related to this function, the Ombudsman will maintain strict confidentiality on all prior and current cases.

How much does this cost?
This is a free service offered by TWUSA.

How can I contact the Ombudsman?
You can email the Ombudsman at or visit the TWUSA office to arrange a personal meeting.